This implies that the employee is having satisfaction. Employee satisfaction and loyalty as a part of sustainable. As spector 1997 defined job satisfaction as all the feelings that a given individual has about hisher job and its various aspects. Employee satisfaction is a measure of how happy workers are with their job and working environment.
Our definition is that employee satisfaction measures whether an employee s needs are being met at work and how satisfied they are with their overall work experience. Job satisfaction, employee, organization, productivity, efficiency definition of job satisfaction due the popularity of job satisfaction within the field of industrial and organisational psychology, various researchers and practitioners have provided their own definitions of what job satisfaction is. Many leaders mistakenly think that increasing employee satisfaction will increase employee motivation and engagement. In the dissertation, a comparison is based on different leadership styles, workplace. Purposes of making and using an employee satisfaction survey form. To investigate what the employees are satisfied by and measuring the employee satisfaction.
Thus he defines job satisfaction as affective orientations on the part. Factors that influence employee satisfaction addressed in these surveys might include compensation, workload, perceptions of management. Based on a survey of 200,000 employees, gostick and elton 2007 conclude that if employee recognition is conducted properly, it can increase profitability and customer service levels, and heighten employee engagement and satisfaction. Employee satisfaction definition employee satisfaction, also known as job satisfaction, is the extent to which an individual is happy with their job and the role it plays in their life. Companies have to make sure that employee satisfaction is high among the workers, which is a precondition for increasing productivity, responsiveness, quality, and customer service. It is a persons feeling of pleasure or disappointment. Theres no one definition of job satisfaction, and factors contributing to it will depend on the nature of your workplace. Employee satisfaction is the term used to describe whether employees are happy and fulfilling their desires and needs at work. It indicates the extent of employees positive or negative feelings towards their. A high satisfaction level indicates that employees are happy with how their employer treats them. Development and test of a theoretical model a dissertation submitted to the graduate faculty of the louisiana. Some of the most commonly cited definitions on job satisfaction are analysed in the text that folows.
Employee satisfaction and customer satisfaction the literature offers several explanations as to why employee satisfaction affects customer satisfaction. Human resource management is a specialized functional area of business that attempts to develop programmes, policies, and activities to promote the job satisfaction of both individual and organizational needs, goods and objectives. It is out of such arguments that the study was informed to examine how motivating employees. Employee satisfaction is typically measured using an employee satisfaction survey. Others believe it is simply the contentment an employee feels about hisher job. This study proposes a new perspective of employee satisfaction assessment that not.
Human resource management is a specialized functional area of business that attempts to develop programmes, policies, and activities to promote the job satisfaction. Creating an employee satisfaction survey form is an additional task not only for the human resource department but for the management as well. Employees are the core assets and key part of any organisations by which all means of production are handled. Cole and cole 2005 discovered that organisational performance causes employee satisfaction. In this case, the need for ensuring employee job satisfaction. Employee satisfaction meaning in the cambridge english. Job satisfaction, employee, organization, productivity, efficiency definition of job satisfaction due the popularity of job satisfaction within the field of industrial and organisational psychology, various researchers and practitioners have provided their own definitions of what job satisfaction. Job satisfaction, as the name suggests, is the feeling of contentment or a sense of accomplishment, which an employee derives from hisher job. According to spector 1997 defined employee satisfaction, as all the feelings that a given individual has about hisher job and its various aspects. Often, employee satisfaction is used interchangeably with employee engagement. This has resulted in the formulation of multiple definitions for the concept employee satisfaction. Relationship between job satisfaction and organisational. Although a consensus has not been reached on a single definition, most definitions include employee satisfaction. Pdf on jun 22, 2018, ong choon hee and others published factors influencing employee job satisfaction.
Many measures support that employee satisfaction is a factor in. The indicator was empirically tested in a selected company. In the regression model, life satisfaction, selfesteem, and perceived stress predicted job satisfaction f 5. The aim of this thesis is to analyze the level of employee satisfaction. Employee satisfaction or job satisfaction is, quite simply, how content or satisfied employees are with their jobs. Vroom in his definition on job satisfaction focuses on the role of the employee in the workplace. The bpost, belgiums largest postal service, has defined its wider corporate. Job satisfaction happens when an employee feels he or she is having job stability, career growth and a comfortable work life balance.
Job satisfaction is the feeling and perception of a worker regarding hisher work and how he or she feels well in an organization. This can be seen most clearly in associations between job satisfaction. He defined employee engagement as the harnessing of organization members selves to their work roles. A conceptual analysis find, read and cite all the research you need on researchgate. Actively disengaged employees outnumber engaged employees. It is sure that there may be many factors affecting the organizational effectiveness and one of them is the employee satisfaction.
Employee satisfaction has an impact on the level of. Depending on the culture of the company, either method can contribute knowledge about employee satisfaction to managers and employees 6. Different authors have different approaches towards defining job satisfaction. Since the hawthorn study, much research has been conducted into employee satisfaction. The investigation of working circumstances and conditions and their influence on employee satisfaction and company value is the main theme. The extent to which employers prioritise employee satisfaction. In addition, factors influencing customer satisfaction and loyalty, measuring customer satisfaction.
Based on the research it can be said that the level of employee satisfaction in prisma. First of all managers need to agree with the performance definition. The goal is to quantify employee satisfaction by means of a factor that indicates employee satisfaction. In the united kingdom 17% of employees are engaged, 57% are not engaged and 26% are actively disengaged gallup 20112012. Employee motivation, an organizational performance. Hence this research was mainly undertaken to investigate on the significance of factors such as working conditions, pay and promotion, job security, fairness, relationship with coworkers and supervisors in affecting the job satisfaction. Thus he defines job satisfaction as affective orientations on the part of.
However, there are still major differences in the concept, theory, influencing factors and outcomes of employee. Individual differences in adaptation to work dissatisfaction. Wernerfelt, further defined a resource as those things. Job satisfaction or employee satisfaction has been defined in many ways. Pdf authors employee satisfaction and work motivation.
Employee engagement is typically defined by the actual conditions in the workplace the environment and the work itself and workers opinions and behaviors. A study of employee engagement, job satisfaction and. Employee motivation is the level of effort, commitment and energy that a companys workers bring to their jobs. The main subject of this dissertation is employee satisfaction and its impact on company value. Analysis of employee satisfaction in banking sector. How an organisation treats its employees has a direct impact on its employees engagement. Clearly, definitions of employee engagement vary greatly across organizations. Many measures purport that employee satisfaction is a factor in employee motivation, employee goal achievement, and positive employee. Pay satisfaction is defined as the amount of overall positive affect or feelings. The focal point in employee satisfaction is on the employee. In the dissertation, a comparison is based on different leadership styles, workplace environment and circumstances. Pay form is the type of pay that is received by the employee. The effects of employee recognition, pay, and benefits on.
A theoretical approach to employee adaptation there is substantial agreement that job satisfaction is negatively related to employee behaviors that represent withdrawal from, or avoidance of, unpleasant work conditions. Effective organizations should have a culture that encourages the employee satisfaction. In this case, the need for ensuring employee job satisfaction becomes a. Employee motivation describes how committed an employee. Employee engagement is an important issue in management theory and practice. Decision makers within the company must collaborate so that the employee satisfaction. Organisations both in the private and public sector across the globe rely on their workforce for optimum productivity which will in turn result to organisational efficiency. A research analysis on employee satisfaction in terms of. Employee satisfaction is a broad term used by the hr industry to describe how satisfied or content employees are with elements like their jobs, their employee experience, and the organizations they work for.